Frequently Asked questions
ORDERS
No, an account is not required to make online purchases. However, registering for an account is highly recommended to facilitate faster checkout and personalization features, such as accessing your order history, or wish list.
Yes, all of our products are available online. Please Contact Us if you would like assistance locating an item.
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We’ll send subsequent email(s) when your product ships, including tracking information.
Yes, registered customers receive the best pricing of Chelsea Living products. Qualified trade customers can buy direct at Wholesale pricing.
PAYMENT
Items are charged as they ship, which is usually within two business days for in-stock items. If an item is temporarily unavailable, you will not be charged until it ships. Custom order deposits are charged immediately upon order completion.
We accept Visa, MasterCard, American Express, and Discover.
Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.
DELIVERY & RETURNS
Information on Standard Delivery Shipping, Rush Delivery, delivery times and tax rates is locate here.
For your convenience, most items will be delivered as they become available. In some cases, you will have the option to consolidate your deliveries. If your items meet the criteria for a consolidated delivery, you will be prompted to make that choice in the cart before you check out.
If the item is not in stock, an inventory status and expected ship date will appear on the product detail page. The delivery time frame for special order items that ship from one of our vendors will be noted on the product details page or checkout. Occasionally, we find that an in-stock item is damaged or defective when we fill an order, and getting a replacement may result in your item becoming temporarily unavailable. If this should occur, we’ll notify you immediately and fulfill your order promptly.
Shipping to an address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you’re a registered user, the address will be automatically added to your address book so that you can access it for future purchases.
We ship to the United States, Canada, and Europe. If you need to ship goods to other locations, please contact a freight forwarder.
Information on returns and cancellations is located here.
Refunds generally appear on your credit card statement in one to two billing periods. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.
